ug121Privacy Policy

This page describes what we collect when you use ug121 and how we keep that data protected. We at ug121 take data security seriously and are committed to transparent practices. When you create an account, make deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), or engage with our football markets, live casino tables, esports offerings, and slot games, we collect certain information necessary to operate our platform securely and comply with applicable regulations.

We recognize that your personal information is valuable and sensitive. Our privacy policy outlines exactly what data we collect, how we use it, who we share it with, and what rights you have regarding your information. We do not sell your data to third parties. We encrypt all sensitive information using industry-standard protocols. Your identity documents are stored securely and used solely for verification and regulatory compliance purposes.

If you have questions about how ug121 handles your data or want to exercise your privacy rights, our support team is available via English-language chat and email. We encourage you to read this policy carefully and contact us if anything is unclear.

What Data We Collect on ug121

We at ug121 collect personal information in several ways. When you create your account, we collect your email address, name, date of birth, phone number, and password. During identity verification, we collect your government-issued ID (KTP or passport) and proof of address (utility bill or recent bank statement). We store these documents securely and use them solely for verification and regulatory compliance.

When you make a deposit on ug121, we collect information about your payment method and transaction details. This includes your bank account number or e-wallet identifier, but not your full banking credentials. We never store your complete banking passwords or payment card numbers. Our payment processors handle sensitive banking information using encrypted channels.

We also collect behavioral data about your platform activity. This includes your login history, the games you play, your betting activity, your tier progression, and your account balance history. We use this data to calculate your weekly cashback, track your tier status, and detect fraudulent activity. We do not use behavioral data for targeted marketing without your consent. All behavioral data is stored securely and retained only for as long as necessary to operate ug121 and comply with applicable law.

How We Use Your Data on ug121

We at ug121 use your data for several primary purposes. First, we use it to verify your identity and comply with know-your-customer (KYC) regulations in supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Second, we use your payment information to process deposits and withdrawals reliably. Third, we use your activity data to calculate your weekly cashback, manage your tier status, and track your referral rewards.

We also use your data for platform operations and security. This includes monitoring for fraudulent transactions, detecting unauthorized account access, and investigating disputes. We maintain detailed logs of all account activity to ensure security and regulatory compliance. We may contact you via email or SMS to confirm unusual activity, request additional verification, or notify you of important account changes.

We do not use your data for marketing purposes without your explicit consent. We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with our payment processors, hosting providers, and legal advisors as necessary to operate ug121 and comply with applicable law. All third-party processors are bound by strict confidentiality agreements.

Third-Party Processors and Data Location

We at ug121 work with third-party processors to operate our platform reliably. These include payment processors (who handle deposits and withdrawals), hosting providers (who maintain our servers), email providers (who send you account notifications), and legal advisors (who help us comply with regulations). All third-party processors are bound by strict confidentiality agreements and are prohibited from using your data for purposes other than operating ug121.

Our servers and data storage systems may be located outside your jurisdiction. When you use ug121, your data may be transmitted to or stored in countries with different privacy laws than your own. By using ug121, you consent to this international data transfer. We maintain the same security standards and encryption practices regardless of where your data is physically stored.

We do not disclose your personal information to third parties except as necessary to operate ug121, process your transactions, or comply with applicable law. We may disclose information if required by law enforcement, regulatory authorities, or court order. We will notify you of any legally mandated disclosure unless doing so is prohibited by law.

Your Privacy Rights on ug121

You have the right to access, correct, and delete your personal data on ug121. If you want to review the data we have collected about you, request corrections to inaccurate information, or delete your account entirely, contact our support team via English-language chat or email. We will process these requests within a reasonable timeframe, subject to our legal obligations.

You also have the right to object to how we use your data. For example, if you do not want to receive promotional emails from ug121, you can opt out at any time. You can disable two-factor authentication, change your communication preferences, or request that we limit how we use your information. We will honor these requests within the constraints of our regulatory obligations.

If you believe we have mishandled your data or violated your privacy, you have the right to lodge a complaint. You can contact us directly via our support team, or in some jurisdictions, you may file a complaint with your local data protection authority. We will investigate all privacy complaints and work to resolve any issues promptly.

Cookies and Tracking Technologies on ug121

We at ug121 use cookies to improve your experience on our platform. Cookies are small files stored on your device that help us remember your login status, your account preferences, and your browsing activity on ug121. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). Both types help us operate ug121 securely and efficiently.

We also use analytics tools to understand how members use ug121. These tools collect information about your device type, browser, pages visited, and time spent on our platform. We use this data to improve our services, identify technical issues, and enhance user experience. Analytics data is aggregated and anonymized—we cannot use it to identify you personally.

You can control cookies through your browser settings. Most browsers allow you to block cookies or receive a warning before a cookie is stored. However, disabling cookies may affect your ability to use ug121 fully. We recommend keeping cookies enabled while using our platform. Our privacy practices with respect to cookies and tracking are designed to protect your information while helping us operate ug121 reliably.

Data Retention and Account Deletion

We at ug121 retain your personal data only for as long as necessary to operate our platform and comply with applicable law. Identity verification documents are stored for the lifetime of your account to ensure ongoing KYC compliance. Payment records are retained for at least 7 years to comply with financial regulations. Behavioral activity data is retained for 4 weeks beyond your tier cycle to support accurate cashback calculations and dispute resolution.

If you request account deletion, we will delete your personal data within a reasonable timeframe, subject to our legal retention obligations. Some information may be retained in anonymized or aggregated form for analytics and regulatory compliance purposes. However, we will delete all data that personally identifies you upon request, except where law requires retention.

If you have any questions about this privacy policy or want to exercise your privacy rights on ug121, contact our support team via English-language chat or email. We are committed to maintaining your trust through transparent data practices and strong security measures. This policy was last updated and reflects our current practices as of the date shown on our platform. We may update this policy from time to time; we will notify you of any material changes via email or through a prominent notice on ug121.